When people are cared for, change happens
Four ways we help organizations move from where they are to where they’re going and build the capacity to stay there once we’re gone.
Four Services, Working Together
Our work starts with strategy: clarifying who you are, who you serve, and where you’re headed together. From there, we move into service design, because even the best strategy only works when the systems, processes, and experiences around it are aligned to support it. Next comes skills development, since good ideas need capable teams to carry them forward. And because change never stops, support runs underneath all of it providing you an ongoing partnership as new challenges emerge.
Strategy
The foundation for everything that follows.
Strategy answers the fundamental questions: who are you, who do you serve, and where are you going together. We help you assess where you stand and define where you need to go, then chart a realistic path to get there — one built to evolve as the world changes around you.
Diagnostic
$7,495
- One-day comprehensive strategy evaluation for your team
- Determines if your strategy and org are future-fit
- Identifies critical gaps and opportunities
- Full credit toward Strategy Design services (12-month window)
- Written assessment with actionable recommendations
Design
Starts at $39,495
- Complete strategy tailored to your organization
- Stakeholder & team alignment and buy-in process
- Implementation roadmap
- 6–12 week delivery timeline
But strategy isn’t just about ideas — it’s about implementation. That’s where service design comes in.
Service Design
From paper to practice.
Great strategies fall apart when the systems, processes, and experiences that support them aren’t designed for success. Service design makes sure what you’ve envisioned can actually be implemented, so it delivers real results.
Strategic Delivery
Starts at $49,995
- Complete service ecosystem design
- Mapping and optimization of processes, journeys, and services
- Communications planning and support
- Technology integration planning
- Change management support
- Performance monitoring
Employee Experience
Starts at $49,995
- Comprehensive employee journey mapping
- Workplace culture and engagement review
- Internal service delivery improvements
- On-boarding and development pathway design
- Communications and feedback support
But even the best-designed services need skilled teams to bring them to life. That’s why skills development comes next.
Skills Development
Build capabilities that compound over time to grow your capacity.
Continuous change requires continuous learning. We design learning experiences that don’t just transfer knowledge, but build your team’s capacity to adapt and grow with whatever comes next — with retention and application built in from the start.
Course Development
Starting at $15,000/course
- Custom, accessible online training — individual courses or full programs
- Fully accessible deliverables (SCORM & WCAG 2.0 compliant)
- Custom content or digitization of existing materials
- Micro-lessons to comprehensive programs
- LMS integration and deployment support
- 4–6 week development time, all materials provided
Workshops & Sprints
Starting at $6,495
- Sessions customized to your team’s needs and stage
- Strategy development sessions
- Team re-skilling and up-skilling programs AI, data, and digital literacy training
- Scenario planning and futures-thinking workshops
- Leadership and management training
And as your team learns and grows — and runs into new challenges — we’re here to support you along the way.
Support
Ongoing partnership for sustained success.
Big changes come with big questions, and implementation doesn’t end when the project does. We provide ongoing advisory, coaching, or hands-on assistance to help you navigate what comes next, refine your approach, and stay aligned with your goals.
Advisory
Pilot pricing — pay what you’re able
Currently running as a founding-partner pilot
- Three tiers of support, from light-touch to hands-on
- Curated and custom-created resources
- Group sessions, office hours, and a warm line
- Research help and project support
LMS Support
Custom pricing
Currently exclusive to Course Development clients
- Learning Management System administration
- Instructor and learner support services
- Support materials and resource creation
Stewardship
Custom pricing
Currently exclusive to Strategy Design clients
- Regular strategy review and refinement
- Organizational change coaching
- Leadership and management coaching
And as your team learns and grows — and runs into new challenges — we’re here to support it along the way.
Clarity, then alignment, then capacity.
Support runs underneath all three, the whole way through.
The needs of every project are unique.
One thing is not: Care for people is foundational in how we work. When people are cared for, change happens.
We adapt our process to fit — but we always work through the same six essential steps.
Our Process:
Empathy > Explain > Explore > Experiment > Evaluate > then Embed, Evolve, or End — depending on what your organization needs next.
Read more on the blog: Our Process
Some of What Makes Us Different
We facilitate rather than dictate.
By helping your team design the solutions, you get better buy-in upfront, and solutions built to work.
We involve as many members of your team and community as possible, and appropriate, throughout the process.
Small teams and direct collaboration on our end. You deal with the people doing the work improving the process.
We’re agnostic to frameworks (though we have some favs). We adapt to where you are, and do not force you into our preferred methods.
We are driven by curiosity but at the end of the day ideas need to ship.
We make ideas real.
Strategy & implementation available together + skills development & support* to continue on your own.
(*you become part of our community).
Pricing
We charge a flat project fee after agreeing on a detailed scope and timeline.
We do not do any hourly fees.
Strategy diagnostic fees are credited towards any additional strategy work if booked within 6-months of the final diagnostic report delivery date.
Starting costs can be found on individual service pages.
How To Get Started
Starts with a call
Every engagement begins with a discovery call with Rob to discuss your current challenges, compare values and vibes, and confirm we can genuinely help. If we’re not the right fit, we can help you find someone who is.
Proposals & paperwork
When there’s mutual interest, we draft a detailed proposal with clear scope, timeline, and investment.
Course Development includes an added meeting with our instructional design team before the final proposal.
The Work Begins
Every engagement is unique, but we work as true partners throughout — listening to everyone, co-designing together, and adapting as we learn what your organization needs to succeed.
Investment & Value
Our pricing reflects the strategic nature of all of our work and the significant impact on your organization’s future. Every engagement is structured to deliver measurable results that justify the investment multiple times over.
Why organizations invest at this level:
- Strategic clarity reduces costly false starts and misdirected efforts
- Improved employee engagement decreases turnover and increases productivity
- Enhanced employee alignment accelerates decision making and implementation
- Future-fit capabilities create competitive advantages that compound over time
Ready for change?
When you’re ready, give Rob a call: